Wood Leisure Holiday Parks Logo

Booking Terms & Conditions

These terms and conditions apply to all bookings made with Wood Leisure Holiday Parks, whether at www.woodleisure.co.uk or by telephone. When you make a booking, you enter into a contract with us, and you are accepting these terms and conditions on behalf of your whole party. To make a booking you must be over the age of 18. A binding contract comes into existence once we have received your deposit. If you have any questions, please email reservations@woodleisure.co.uk 

Quick Links

1 - Making a Booking

1.1 DEPOSIT

1.2 ADDITIONAL EXTRAS

Extras can be added at the time of booking or via our Manage My Stay portal

We believe that all of us have a responsibility to care for and protect our planet and as such we will automatically add a donation (£1 for Touring & £2 for Self-Catering) for our sustainability partner Play It Green. This donation is non-refundable and would not form part of a credit note if you choose to cancel your booking. You can untick the box on our Booking Extras page if you do not wish to donate. For further information please see our Environmental Policy.

1.3 PAYMENT OF OUTSTANDING BALANCE 

Balances can be paid in full at any time or can be paid up in instalments of no less than £50 (or the outstanding balance). Balance must be paid no later than the balance due date advised on your booking confirmation. Card details are not stored, and balances are not automatically taken. 

If the balance of your payment is not received within the stated time, we will assume that you no longer require the accommodation or pitch and reserve the right to cancel/re-let it. Your deposit is non-refundable and will be retained if you choose not to pay the balance. 

1.4 SELF-CATERING UNITS 

The number of people in your group (including children & babies) must not exceed the maximum capacity of the holiday accommodation. A maximum of one infant, sleeping in a cot, under the age of 2 years may be accommodated over and above the maximum capacity, subject to our discretion and accommodation type. 

1.5 NIGHTLY TOURING & CAMPING PITCHES 

If you book an incorrect pitch type, we will try our utmost to offer a suitable pitch, however, this cannot be guaranteed and may incur further costs. 

For licensing and safety purposes we do not permit anyone to stay overnight in an awning. We do not permit awnings which incorporate sleeping areas. If anyone is found to be using an awning for accommodation purposes, we reserve the right to ask them to leave the park and no refund will be given. 

1.6 MAXIMUM STAYS  

As a Holiday Park, our park licences restrict the number of consecutive nights that can be booked 

1.7 PARTY DETAILS 

We aim to provide a great experience for all our guests. 

1.8 PRICING

All prices featured on the Wood Leisure website or quoted by telephone or otherwise are offered subject to availability at that time. and are inclusive of VAT at the current prevailing rate.  

1.9 GIFT VOUCHERS & CREDIT NOTES

1.10 TRAVEL INSURANCE

We consider adequate travel insurance to be essential for your holiday whether self-catering, touring, or camping.  

We strongly recommend that you should take out insurance to cover you in the event of illness (including COVID-19), personal injury or death during your holiday and for cancellation.  

It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your needs.  

For UK residents, Compass Insurance provide specific insurance for staying at UK Holiday Parks. You can find details here. 

1.11 DISABLED GUESTS & GUESTS WITH SPECIAL REQUIREMENTS 

1.12 BOOKING VIA A THIRD PARTY 

If you have booked via a third party, (e.g. Booking.com) your booking terms and conditions will vary, and you should refer to the terms of the company you have booked with. 

1.13 SEASONAL PITCHES 

We offer both Seasonal and where available, Monthly Touring Pitches. Our Seasons run 15th March-31st October and 1st November-14th March. Further information can be found here, by emailing headoffice@woodleisure.co.uk or by calling us on 01250 878123 (option 3). Separate Terms & Conditions apply to Seasonal Bookings. 

2 - Amending or Cancelling a Booking

All requests to amend or cancel bookings must be made in writing by completing our online form or by emailing reservations@woodleisure.co.uk . Once your booking has been amended or cancelled, we will confirm this via email 

 

2.1 AMENDMENTS BY YOU

 

If you have booked via a Third Party these options will not be available to you.  

 

2.2 AMENDMENTS BY US 

Due to circumstances unforeseen or out with our control, there may be occasions where we may have to amend the type of accommodation or pitch you have booked. We will endeavour for this to be of the same standard or increased standard. We will notify you as soon as possible. You would then have the choice to accept our changes, change your booking to another of our holiday parks, change to an alternative date, (although we cannot guarantee the price will be the same, and if it is more, you’ll need to make up the difference) or you can cancel your booking. 

If you do cancel because we have made a change, you will be refunded any money you have paid via the original payment method. We regret we cannot pay any compensation, meet any expenses, or costs you may incur because of any such cancellation or change. 

2.3 CANCELLATION BY YOU

2.4 CANCELLATION BY US

Very occasionally, in circumstances of force majeure, we may have to cancel your booking. If we do, we will tell you as soon as possible and offer you an alternative.  

Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control. 

We regret we cannot pay any compensation or meet any expenses or costs you may incur because of any such cancellation or change. We will not accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to “force majeure”.   

2.5 REFUNDS 

If an occasion arises in which we must process a refund to you, this will be done back to the bank card originally used for payment. Once the refund has been done, we will confirm this with you via email. It can take up to 7 working days to show back to your account (longer for non-UK accounts). If we issue a refund as a gesture of goodwill due to you booking the wrong pitch type, a £5 administration fee will be charged.

3 - During Your Stay 

Our holiday parks are situated in rural locations so there are areas of uneven ground, natural hazards, unmade paths and low-level limited lighting. Please therefore take special care to avoid accidents. It is strongly recommended that guests bring a torch to enhance movement around the park during hours of darkness. Please ensure you are aware of natural features such as rivers etc and supervise children and pets accordingly.    

3.1 ARRIVAL INFORMATION 

We operate a contactless check-in. Please follow the instructions in your arrival email which is sent 3 days prior to arrival.   

We operate an ANPR security barrier system, and it is your responsibility to ensure that you have provided the correct vehicle registrations for your party. If the vehicle is not registered, they may be refused entry to the park. 

Arrivals are accepted up until 8pm. If you expect to arrive after 8pm, please call 01250 878123 before 8pm. Bookings are kept for you until Head Office closes on the day of arrival unless we are informed otherwise. 

Early Check-in can be requested on the day prior to arrival but cannot be guaranteed (charges may apply). If hot tub accommodation has been booked, then the hot tub will not be available until 4pm. 

3.2 DEPARTURE INFORMATION 

Charges will apply for late check-out that has not had prior agreement. To enquire about a late check-out, please contact our Reservations Team the day prior to departure to discuss (charges may apply). 

3.3 CARE OF SELF-CATERING ACCOMMODATION / TOURING PITCH 

3.4 YOUR GUESTS 

3.5 DOGS  

Adherence to the following rules is a condition of booking. 

3.6 VEHICLES

The number of motorised vehicles permitted to park alongside your accommodation/pitch is:  

Commercial vehicles cannot be parked alongside accommodation or touring pitch. We consider a commercial vehicle to be:  

Adherence to the following rules is a condition of booking: 

Additional cars and commercial vehicles may be parked in the car park at the entrance to the park subject to availability. Additional parking is limited and on a first-come basis and therefore cannot be guaranteed.

All parks have a security barrier with Automatic Number Plate Recognition at the entrance. It is your responsibility to provide us with the correct details for your party. If you have given us incorrect information you may be refused entry to the park.

3.7 DELIVERIES

3.8 ACCOMMODATION WITH A HOT TUB

3.9 PARK RULES

Call out of our warden due to unreasonable/unsociable behaviour may result in a charge. We may ask you and/or your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate: likely to cause harm: or impair the enjoyment, comfort or safety of anyone: or is likely, in our belief, to breach any of this agreement. No refund or compensation will be given in these circumstances, and we reserve the right not to accept any future bookings from you or any member of your party. 

Electric scooters, recreational vehicles, gazebos, jet skis, boats and trailers are not permitted on our parks.

4 - Comments & Feedback

If you have any concerns or are dissatisfied with any aspect of your break whilst on the park, please call into the reception on park or call our Reservations Team on 01250 878123 (option 1) between the hours 08.00-20.00, and we will endeavour to help you immediately so that you can enjoy the rest of your stay.  

If you do not give us the opportunity to resolve any problem by reporting it during your stay, we may not be able to deal with it positively on your return home. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns. 

If you feel that we have not provided a satisfactory solution, the lead guest should email reservations@woodleisure.co.uk (include your booking number). Please email within 10 days of returning from your holiday. 

5 - Park Facilities

Details of our park facilities are detailed on our website. These are subject to change due to seasonal fluctuations. We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. We will do our best to advise you at the time of booking of any changes to our facility opening times if they have been altered at that stage, otherwise please always check before booking if this is important to your stay.

5.1 Wifi 

Complimentary wireless internet access, where available, is not guaranteed and is provided subject to third-party terms and conditions which are available when accessing the system.  

6 - Loyalty Membership

Our Loyalty Membership offers guests discounts on their holidays.  

There are three tiers to the Wood Leisure Loyalty Membership. Bronze Loyalty Membership, is the entry level and entitles the member to 15% discount on future online bookings. Silver Loyalty Membership entitles the member to 17.5% discount on future online bookings. Gold Loyalty Membership entitles the member to a fantastic 20% on future online bookings. Further information can be found at Wood Leisure Loyalty Membership - Save on Future Bookings 

7 - Lost Property

We cannot accept liability for loss or damage to your belongings unless it is due to our negligence. 

However, if you leave something behind, and are unable to return, we can arrange for this to be posted back to you. There is a minimum charge of £10 (larger items will incur a higher charge).  

8 - Marketing

8.1 WEBSITE 

We have taken great care to ensure the accuracy of the content provided on our website, however, information and prices may have changed by the time you book. We shall not be held liable if any facilities become unavailable. All pictures are for illustration purposes only. 

8.2 LEAFLETS & BROCHURES

Information is correct at the time of going to print, however, information and prices may have changed by the time you book. We shall not be held liable if any facilities become unavailable.  All pictures are for illustration purposes only. 

8.3 PHOTOGRAPHY / VIDEOS / DRONES

We regularly take photographs and film for marketing purposes. We will try to avoid disturbing your holiday but with this agreement, you give us the rights (free of charge) to use any content taken on site containing you or your image (or the image of people with you).  

Please note that you cannot photograph or film in our toilets or shower blocks. Please respect the privacy of our other guests and employees when using cameras, video, or drones. 

Commercial photography is not permitted without prior consent. 

9 - Data Protection 

All information we collect and hold about you and members of your party may be stored in computer and other filing systems, for which we hold a valid notification under the Data Protection Act. Our Privacy Policy can be found here  

We will hold your information, where collected by us, and may use it to provide you with holiday or special offer information.  If you do not wish to receive emails, please unsubscribe. We will not pass your information on to any third parties for marketing use without your permission. 

Following a stay with us we will send out an invitation to partake in a survey about your stay. We may on occasion share some of the comments across our marketing platforms. 

10 - CCTV

CCTV is in operation across all areas of our parks for the safety and security of our guests and teams. 

Updated February 2024 

Ever wondered what it would be like to own your own holiday home?

View Holiday Homes

Special Offers

Socialise with us

icon-facebook.png icon-tripadvisor.png icon-instagram.png LinkedIn Wood Leisure icon-youtube.png