Booking Terms & Conditions

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1 - Making a Booking

1.1 DEPOSIT

• £100 - Lodges & Hot Tub Accommodation 
• £50 - Caravan Holiday Homes (non-hot tub) & Ensuite Glamping Pods 
• Lodges, Hot Tub Accommodation, Caravan Holiday Homes and Ensuite Glamping Pods – if booked within 28 days of the start date, we will require payment in full at the time of booking.   
• £30 - Camping Pods, Touring Pitches and Camping Pitches 
• Camping Pods, Touring Pitches and Camping Pitches - if booked within 7 days of the start date, we will require payment in full at the time of booking. 
• Payment can be made via debit or credit card.

1.2 ADDITIONAL EXTRAS

Extras can be added at the time of booking or via our Manage My Stay portal. 

We believe that all of us have a responsibility to care for and protect our planet and as such we will automatically add a donation (£1 for Touring & £2 for Self-Catering) for our sustainability partner Play It Green. This donation is non-refundable and would not form part of a credit note if you choose to cancel your booking. You can untick the box on our Booking Extras page if you do not wish to donate. For further information please see our Environmental Policy.

1.3 PAYMENT OF OUTSTANDING BALANCE 

• Lodges, Hot Tub Accommodations, Caravan Holiday Homes & Ensuite Glamping Pods - balance is due 28 days prior to your holiday start date.  
• Camping Pods, Touring Pitches and Camping Pitches - balance is due 7 days prior to your holiday start date 

Balances can be paid in full at any time or can be paid up in instalments of no less than £50 (or the outstanding balance). Balance must be paid no later than the balance due date advised on your booking confirmation. Card details are not stored, and balances are not automatically taken. 

If the balance of your payment is not received within the stated time, we will assume that you no longer require the accommodation or pitch and reserve the right to cancel/re-let it. Your deposit is non-refundable and will be retained if you choose not to pay the balance. 

1.4 SELF-CATERING UNITS 

The number of people in your group (including children & babies) must not exceed the maximum capacity of the holiday accommodation. A maximum of one infant, sleeping in a cot, under the age of 2 years may be accommodated over and above the maximum capacity, subject to our discretion and accommodation type. 

1.5 NIGHTLY TOURING & CAMPING PITCHES 

• Hardstanding Pitches are available at all parks. The maximum vehicle length permitted is 28ft / 8.5m 
• Fully Serviced pitches are available at Lomond Woods, Corriefodly, Deeside & Callander Woods. The maximum vehicle length permitted is 28ft / 8.5m.  
• Motorhome pitches are available at Lomond Woods. The maximum vehicle permitted is 23ft / 7m.  These pitches are not suitable for awnings. 
• Tent pitches are only available at Deeside. The maximum tent size permitted is 16ft x 16ft/5m x 5m. Tents are not permitted around your touring/motorhome pitch. Only one tent per pitch is permitted 
• Trailer tents will be accepted on Fully Serviced & Hardstanding pitches only 

If you book an incorrect pitch type, we will try our utmost to offer a suitable pitch, however, this cannot be guaranteed and may incur further costs. 

For licensing and safety purposes we do not permit anyone to stay overnight in an awning. We do not permit awnings which incorporate sleeping areas. If anyone is found to be using an awning for accommodation purposes, we reserve the right to ask them to leave the park and no refund will be given. 

1.6 MAXIMUM STAYS  

As a Holiday Park, our park licences restrict the number of consecutive nights that can be booked 

• A maximum of 21 nights can be booked for self-catering accommodation 

• A maximum of 14 nights can be booked on a nightly touring pitch. 

• Should you require a longer stay, please email our Reservations Team at reservations@woodleisure.co.uk with the requirements of your stay 

1.7 PARTY DETAILS 

We aim to provide a great experience for all our guests. 

• You are required to provide names and ages of all party members 

• Where all persons under the age of 25, we may call you to discuss the purpose of your visit 

• Group and single-sex bookings are welcome at Wood Leisure with the understanding that from 10pm we ask guests to respect the need for privacy and quiet by other guests.  

• Our Parks are not suitable for stag and hen groups looking to play loud music and use our facilities for parties after 10pm 

• We understand that not all such single-sex groups are rowdy and would be delighted to discuss the needs of your group in advance, to ensure we can provide a positive experience. Please call us on 01250878123 if you wish to discuss further 

1.8 PRICING

All prices featured on the Wood Leisure website or quoted by telephone or otherwise are offered subject to availability at that time. and are inclusive of VAT at the current prevailing rate.  

• We operate a dynamic pricing structure, meaning our pricing will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. 

• We do not offer an under-occupancy rate 

• Touring and camping pitches are based on 2 adults. Additional guests are chargeable at the published prices.  

• We reserve the right to correct errors in advertised prices and alter prices on our website, or in print. If the correct price is higher and you do not wish to proceed with your booking, you will be entitled to cancel and receive a refund, provided you notify us within 14 days of being advised of the error.    

• Special Offers may have additional terms attached to them. These will be displayed on our website, and they will form part of your contract.  

• Only one promotional/discount code can be used per booking. They can only be redeemed via online bookings and cannot be added retrospectively to bookings. They are not available for third-party bookings. 

• Automatically applied offers can be used in conjunction with a promotional/discount code. 

• Special Offers can be withdrawn at any time and without notice 

1.9 GIFT VOUCHERS & CREDIT NOTES

• Gift Vouchers are valid for 12 months from the date of issue 

• Credit Notes are valid for 6 months from the date of issue.  

• They can be used as part or full payment towards any booking made directly with Wood Leisure (not applicable to third-party bookings).  

• Only one gift voucher or one credit note can be used per booking and a gift voucher cannot be used in conjunction with a credit Note.  

• If using your gift voucher or credit note exceeds the payment amount by more than £5, then a credit note will be issued for the difference. If the amount due to you is £5 or less, this will be donated to our nominated charity. 

• Bookings made with credit notes cannot be amended or cancelled. 

1.10 TRAVEL INSURANCE

We consider adequate travel insurance to be essential for your holiday whether self-catering, touring, or camping.  

We strongly recommend that you should take out insurance to cover you in the event of illness (including COVID-19), personal injury or death during your holiday and for cancellation.  

It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your needs.  

1.11 DISABLED GUESTS & GUESTS WITH SPECIAL REQUIREMENTS 

• If you have any specific requirements regarding your stay with us, such as allergies, late arrival, group requests, mobility issues, etc. then please email us prior to completing your booking for us to confirm if we can accommodate your request. We will do our best to meet these requests, but they cannot always be guaranteed.  
• We have an Accessible Caravan Holiday Home at Blairgowrie & Callander Woods Holiday Parks.  
• Please note that some of our self-catering accommodations and facilities are located on an incline.  
• We have separate accessible toilet & shower facilities at our Lomond Woods & Callander Woods Holiday Parks. Access to these is via a Radar Key (not supplied by the park).

1.12 BOOKING VIA A THIRD PARTY 

If you have booked via a third party, (e.g. Booking.com) your booking terms and conditions will vary, and you should refer to the terms of the company you have booked with. 

1.13 SEASONAL PITCHES 

We offer both Seasonal and where available, Monthly Touring Pitches. Our Seasons run 15th March-31st October and 1st November-14th March. Further information can be found here, by emailing headoffice@woodleisure.co.uk or by calling us on 01250 878123 (option 3). Separate Terms & Conditions apply to Seasonal Bookings. 

2 - Amending or Cancelling a Booking

All requests to amend or cancel bookings must be made in writing by completing our online form or by emailing reservations@woodleisure.co.uk . Once your booking has been amended or cancelled, we will confirm this via email 

 

2.1 AMENDMENTS BY YOU

 

• Lodges, Caravan Holiday Homes and Ensuite Glamping Pods can be amended up to 28 days prior to your arrival.
• Touring Pitches, Camping Pitches and Camping Pods can be amended up to 7 days prior to your arrival.    
• You can amend the booking to an alternative date within 6 months of the original arrival date (price may change) - bookings can be moved on one occasion only.
• If you wish to add additional nights to your booking this will not be at our Short Break price as seen on our website, this will be calculated on a nightly basis.
• Availability for additional nights in the same accommodation or on the same pitch type cannot be guaranteed.
• If we can accommodate amendments to your booking, these may be subject to a £25 administration fee. This must be paid at the time of amendment and is non-refundable.

If you have booked via a Third Party these options will not be available to you.  

 

2.2 AMENDMENTS BY US 

Due to circumstances unforeseen or out with our control, there may be occasions where we may have to amend the type of accommodation or pitch you have booked. We will endeavour for this to be of the same standard or increased standard. We will notify you as soon as possible. You would then have the choice to accept our changes, change your booking to another of our holiday parks, change to an alternative date, (although we cannot guarantee the price will be the same, and if it is more, you’ll need to make up the difference) or you can cancel your booking. 

If you do cancel because we have made a change, you will be refunded any money you have paid via the original payment method. We regret we cannot pay any compensation, meet any expenses, or costs you may incur because of any such cancellation or change. 

2.3 CANCELLATION BY YOU

• Prior to your balance due date – a Credit Note for the monies paid will be issued and is valid for 6 months from date of issue 
• After your balance due date – you will be advised to claim from your Travel Insurance and Wood Leisure can provide confirmation of your cancellation 
• If you have already amended your booking dates and choose to cancel your booking a credit note can no longer be offered as an option. 
• If a Credit Note was used to make this booking, then you cannot receive another credit note 

2.4 CANCELLATION BY US

Very occasionally, in circumstances of force majeure, we may have to cancel your booking. If we do, we will tell you as soon as possible and offer you an alternative.  

Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control. 

We regret we cannot pay any compensation or meet any expenses or costs you may incur because of any such cancellation or change. We will not accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to “force majeure”.   

2.5 REFUNDS 

If an occasion arises in which we must process a refund to you, this will be done back to the bank card originally used for payment. Once the refund has been done, we will confirm this with you via email. It can take up to 7 working days to show back to your account (longer for non-UK accounts). If we issue a refund as a gesture of goodwill due to you booking the wrong pitch type, a £5 administration fee will be charged.

3 - During Your Stay 

Our holiday parks are situated in rural locations so there are areas of uneven ground, natural hazards, unmade paths and low-level limited lighting. Please therefore take special care to avoid accidents. It is strongly recommended that guests bring a torch to enhance movement around the park during hours of darkness. Please ensure you are aware of natural features such as rivers etc and supervise children and pets accordingly.    

3.1 ARRIVAL INFORMATION 

We operate a contactless check-in. Please follow the instructions in your arrival email which is sent 3 days prior to arrival.   

• Self-Catering – Lodges, Caravan Holiday Homes, Ensuite Glamping Pods & Camping Pods: Check-in time is from 4pm 
• Touring and Tent Pitches: Check-in time is from 1pm. Pitches are chosen on arrival by yourself on a first come basis. We cannot accept requests for pitches beside the facilities or beside each other. 

We operate an ANPR security barrier system, and it is your responsibility to ensure that you have provided the correct vehicle registrations for your party. If the vehicle is not registered, they may be refused entry to the park. 

Arrivals are accepted up until 8pm. If you expect to arrive after 8pm, please call 01250 878123 before 8pm. Bookings are kept for you until Head Office closes on the day of arrival unless we are informed otherwise. 

Early Check-in can be requested on the day prior to arrival but cannot be guaranteed (charges may apply). If hot tub accommodation has been booked, then the hot tub will not be available until 4pm. 

3.2 DEPARTURE INFORMATION 

• Self-Catering – Lodges, Caravan Holiday Homes, Ensuite Glamping Pods & Camping Pods: Check-out is no later than 10am. We ask that you remove all rubbish from the accommodation prior to your departure and place bedding and towels in the bags provided. The accommodation should be left in the way it was on your arrival. 
• Touring & Camping Pitches: Check-out is no later than 12 noon. Please leave the pitch tidy and free of rubbish.  

Charges will apply for late check-out that has not had prior agreement. To enquire about a late check-out, please contact our Reservations Team the day prior to departure to discuss (charges may apply). 

3.3 CARE OF SELF-CATERING ACCOMMODATION / TOURING PITCH 

• You must use your accommodation and its contents with care. We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, carry out maintenance work or for housekeeping purposes. We may charge you for any extra cleaning, missing items, or damage, this could be to the value of £250.00. An inventory is available on request.  
• You must not hold events (such as parties, celebrations, or meetings) in your accommodation without our prior agreement. 
• E-cigarettes can be used in the accommodation and smoking is permitted only outside your accommodation. We kindly request that you do not leave any litter outside. Charges will apply for non-compliance with this policy. 
• Please keep the area around your caravan/motorhome/tent pitch tidy and dispose of rubbish responsibly. Recycling bins are located at the entrance of the park. Please separate dry mixed recycling and general waste. 

3.4 YOUR GUESTS 

• As the lead booker, you are responsible for the behaviour of all members of your party. 
• Only those persons listed with the booking can occupy your holiday accommodation.   
• Should the number of people in your party exceed the maximum for your booked accommodation, we will offer to move them to alternative accommodation (subject to availability) and will charge you or them the appropriate full charge for that accommodation, from the date your party arrived.
• Day visitors must be registered by emailing reservations@woodleisure.co.uk prior to arrival 

3.5 DOGS  

• All our accommodation is pet friendly.  
• A maximum of 3 dogs are permitted in our self-catering accommodation.
• A maximum of 4 dogs are permitted. For our touring and camping guests. 
• Charges (per dog) apply at the time of booking.  
• Registered assistance dogs are accepted free of charge. Please email our Reservations Team at reservations@woodleisure.co.uk to add to your booking.

Adherence to the following rules is a condition of booking. 

• Dogs are not permitted on the beds or furniture. 
• Dogs must always be kept on a lead whilst on the park.   
• Dog owners must clean up after their dogs. Bins are provided.  
• Dogs are not allowed in the children's play area 
• Dogs must not be left unattended 
• Breeds of dogs listed in the Dangerous Dogs Act (Scotland) 1991 are not permitted. 

3.6 VEHICLES

The number of motorised vehicles permitted to park alongside your accommodation/pitch is:  

• Lodges and holiday homes - maximum of 2  
• Accessible Caravan Holiday Homes - 1 only due to the ramp  
• Ensuite Glamping and camping pods – 1 only 
• Touring/Camping Pitch – 1 only 

Commercial vehicles cannot be parked alongside accommodation or touring pitch. We consider a commercial vehicle to be:  

• Any vehicle that has signwriting,  
• Only has a cab with front seats  
• Does not have windows all the way round.  

Adherence to the following rules is a condition of booking: 

• Motorhomes/Campervans/Touring Caravans cannot be parked alongside self-catering accommodation, this is due to our Park Licence. 
• There is a speed limit on all parks of 10mph, which must be adhered to. 
• Vehicles are driven onto the park and left at your own risk, and we are not responsible for loss or damage.   
• The charging of electric cars is prohibited at your accommodation or touring pitch. Electric charging points are provided at our Corriefodly, Blairgowrie and Deeside Holiday Parks. Further charging points can be found on the Wood Leisure App  
• Campervans and motorhomes cannot be used as a towing vehicle for a touring caravan. 

Additional cars and commercial vehicles may be parked in the car park at the entrance to the park subject to availability. Additional parking is limited and on a first-come basis and therefore cannot be guaranteed.

All parks have a security barrier with Automatic Number Plate Recognition at the entrance. It is your responsibility to provide us with the correct details for your party. If you have given us incorrect information you may be refused entry to the park.

3.7 DELIVERIES

• Food deliveries can be ordered for delivery to the park. When you arrange a delivery, please email reservations@woodleisure.co.uk or your driver will not be permitted through the security barrier. Please give the delivery company a mobile number, as the driver will be advised to contact you on arrival for details of your accommodation. Due to data protection, we will not give this information out. You must be on the park to accept food deliveries. 
• Non-food deliveries or mail will not be accepted and will be refused.

3.8 ACCOMMODATION WITH A HOT TUB

• The hot tubs are only for the use of those guests named on the booking for that accommodation 
• Please follow the rules and guidance on the safety notices displayed next to your hot tub.  
• Our team will test and treat your hot tub daily. Longer stays may require a hot tub drain down. We will contact you to arrange a suitable time for this. Use of your hot tub is not possible whilst these procedures are carried out.  
• If hot tub guidelines are not followed charges may apply. 

3.9 PARK RULES

• Behaviour should be in keeping with the family environment and should not be excessive, noisy, or disruptive, especially at night.  
• Noise should be kept to a minimum between 10pm and 8am. Music should be played quietly. 
• Children under the age of 16 should not be left unsupervised in the accommodation or on the park.  
• Please vacate the play area by 10pm.  
• Ball games should be played away from accommodation using a soft foam ball only.  
• Never allow children to play near or in the streams/rivers, as there are areas of deep water.  
• Fires and fire pits are not permitted.  
• Fireworks are not permitted to be let off within any of our parks 
• Barbeques are permitted, but please just ensure they are raised off the grass or decking. 
• Please note all accommodation and park facilities are "No Smoking".  
• Offensive, aggressive or illegal behaviour will not be tolerated.  
• We have a zero-tolerance policy on drugs, firearms and offensive weapons.  

Call out of our warden due to unreasonable/unsociable behaviour may result in a charge. We may ask you and/or your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate: likely to cause harm: or impair the enjoyment, comfort or safety of anyone: or is likely, in our belief, to breach any of this agreement. No refund or compensation will be given in these circumstances, and we reserve the right not to accept any future bookings from you or any member of your party. 

Electric scooters, recreational vehicles, gazebos, jet skis, boats and trailers are not permitted on our parks.

4 - Comments & Feedback

If you have any concerns or are dissatisfied with any aspect of your break whilst on the park, please call into the reception on park or call our Reservations Team on 01250 878123 (option 1) between the hours 08.00-20.00, and we will endeavour to help you immediately so that you can enjoy the rest of your stay.  

If you do not give us the opportunity to resolve any problem by reporting it during your stay, we may not be able to deal with it positively on your return home. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns. 

If you feel that we have not provided a satisfactory solution, the lead guest should email reservations@woodleisure.co.uk (include your booking number). Please email within 10 days of returning from your holiday. 

5 - Park Facilities

Details of our park facilities are detailed on our website. These are subject to change due to seasonal fluctuations. We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. We will do our best to advise you at the time of booking of any changes to our facility opening times if they have been altered at that stage, otherwise please always check before booking if this is important to your stay.

5.1 Wifi 

Complimentary wireless internet access, where available, is not guaranteed and is provided subject to third-party terms and conditions which are available when accessing the system.  

• The facility is not subject to any security/filtering measures and requires continuous parental supervision when used by children.  

• WiFi is for light usage only and cannot be used for streaming or gaming.  

• Not all devices can connect to open networks due to increased security by the manufacturer. This is out with our control.  

6 - Loyalty Membership

Our Loyalty Membership offers guests discounts on their holidays.  

There are three tiers to the Wood Leisure Loyalty Membership. Bronze Loyalty Membership, is the entry level and entitles the member to 15% discount on future online bookings. Silver Loyalty Membership entitles the member to 17.5% discount on future online bookings. Gold Loyalty Membership entitles the member to a fantastic 20% on future online bookings. Further information can be found at Wood Leisure Loyalty Membership - Save on Future Bookings 

7 - Lost Property

We cannot accept liability for loss or damage to your belongings unless it is due to our negligence. 

However, if you leave something behind, and are unable to return, we can arrange for this to be posted back to you. There is a minimum charge of £10 (larger items will incur a higher charge).  

• We use 'Royal Mail 1st Class Signed for' which offers insurance up to the value of £50. We are not responsible for any lost, delayed, or damaged items.
• Please allow up to 21 days for the items to be returned as all items are returned to our Head Office in Blairgowrie before being sent out.
• You will receive an email once the items are sent confirming postage and with a tracking number.
• Unclaimed property is kept for 14 days and then disposed of.

8 - Marketing

8.1 WEBSITE 

We have taken great care to ensure the accuracy of the content provided on our website, however, information and prices may have changed by the time you book. We shall not be held liable if any facilities become unavailable. All pictures are for illustration purposes only. 

8.2 LEAFLETS & BROCHURES

Information is correct at the time of going to print, however, information and prices may have changed by the time you book. We shall not be held liable if any facilities become unavailable.  All pictures are for illustration purposes only. 

8.3 PHOTOGRAPHY / VIDEOS / DRONES

We regularly take photographs and film for marketing purposes. We will try to avoid disturbing your holiday but with this agreement, you give us the rights (free of charge) to use any content taken on site containing you or your image (or the image of people with you).  

Please note that you cannot photograph or film in our toilets or shower blocks. Please respect the privacy of our other guests and employees when using cameras, video, or drones. 

Commercial photography is not permitted without prior consent. 

9 - Data Protection 

All information we collect and hold about you and members of your party may be stored in computer and other filing systems, for which we hold a valid notification under the Data Protection Act. Our Privacy Policy can be found here  

We will hold your information, where collected by us, and may use it to provide you with holiday or special offer information.  If you do not wish to receive emails, please unsubscribe. We will not pass your information on to any third parties for marketing use without your permission. 

Following a stay with us we will send out an invitation to partake in a survey about your stay. We may on occasion share some of the comments across our marketing platforms. 

10 - CCTV

CCTV is in operation across all areas of our parks for the safety and security of our guests and teams. 

Updated February 2024