Owners’ Club

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COVID-19 Information & Travelling

Last updated: 19th May 2020

As a family, we made the heart-breaking decision on Sunday 22nd March to close our 6 Wood Leisure Holiday Parks to all guest at 4pm on Monday 23rd March 2020. Our decision was reinforced by the UK and Scottish Government who advised against all unnecessary travel followed by mandatory closure of all holiday parks.

These are unprecedented times and we are all so sad that after almost 40 years in business our family is faced with this heart breaking task. However, we are a strong and resilient family and team and we look forward to welcoming all our customers back when the time is safe to do so.

We hope the information below answers some of your questions. As you can imagine the situation is evolving and we will continue to update our customers when we receive any new guidelines.

Our team are very busy on the phones dealing with immediate bookings and we appreciate your patience at this time. If you have any concerns, please email headoffice@woodleisure and we will get back to you within 72 hours.

In the meantime, please stay safe and take care of each other.

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Wood Leisure Holiday Home Owners

We are mindful that you are all facing the prospect of social isolation and uncertainty but as our loyal customers, we feel sure that you will trust us to do the right thing. We are taking the best care we can of our holiday park teams to give them reassurance and we would like to reassure you that we will follow the British Holiday Park guidelines on our customers’ pitch fees.

If you have paid your pitch fees please accept our gratitude. We will, going forward, be taking care of your holiday home in your absence and ensuring that once this awful virus is conquered the holiday park will be ready to welcome you back with open arms. Our wardens will continue to be on the parks during our closed period for security and to stop all access to the holiday parks. Our on-site CCTV cameras will continue to operate and monitored remotely by management.

We will endeavour to keep our owner's pages up to date with relevant information as and when we receive it.


Wood Leisure Seasonal Tourers

For those guests who currently have seasonal touring caravans on our holiday parks, please be assured that we will continue to safeguard your touring caravans on the Park until such time as you are able to come back to enjoy your holiday time with us at Wood Leisure.

The parks have been closed safely and our wardens will continue to be on the park for security. Our on-site CCTV cameras will continue to operate and monitored remotely by management.

We very much look forward to welcoming you back to our holiday parks when it is safe to do so.


Self-catering & Touring Bookings up to 3rd July

Following on from the closure of all Wood Leisure Holiday Parks on Monday 23rd March, all customers who have a booking with us arriving on or before 3rd July can amend their booking by visiting https://www.woodleisure.co.uk/request-amend-booking

As a family business, we would love you to come and stay with us and support us, our teams and local communities once we reopen.  We will provide you with an option to move your booking to another date in 2020, the same equivalent date in 2021 or alternatively we can issue you with a credit note. If you would prefer to be contacted by a member of our team, please chose this option and we will endeavour to get in contact with you within 7 days.


Future bookings 

We are currently amending all bookings up to 3rd July. At present, we plan to welcome arrivals from the 4th of July however, we appreciate that this situation may have to change due to Government restrictions. 

If your holiday falls outwith this period but feel you will still be unable to travel to a future booking, please contact us at headoffice@woodleisure.co.uk. 

We are currently monitoring the situation closely and will update our policy when and if we need to.

We are currently accepting online bookings from 4th July.  Fore more information on making a new booking in 2020, please visit our information page.


Balances Due - Self-catering Bookings 

We are aware that those due to come and stay with us 8 weeks from now and have balances due may feel they don't want to commit to paying their full balance in these uncertain times. For this reason, we have shortened the time in which balances on bookings have to be paid.  Instead of the usual 8 weeks before arrival date, balances on bookings are only due 4 weeks prior to your arrival date.

If at the time your balance is due you are uncertain as to whether you will be able to travel, please complete the following form and we can transfer the deposit to a future date https://www.woodleisure.co.uk/request-amend-booking 

 

 

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