Owners’ Club

Find us on Facebook | Wood Leisure Holiday Parks Find us on Twitter | Wood Leisure Holiday ParksFind Us On Instagram | Wood Leisure

Covid-19 FAQs on travelling & staying with us

Last updated: 8th October 2020

Following Nicola Sturgeon's statement today, if you have booked a holiday with Wood Leisure you are still ok to travel to any of our holiday parks. Nicola Sturgeon's direct quote was:

"We are not imposing mandatory travel restrictions at this stage, and specifically, we are not insisting that people cancel any half term breaks they have planned."

Nicola Sturgeon 7th October 2020

In addition, in answer to the questions 'Can people in the central belt go on holiday?', John Swinney, Deputy First Minister said:

“Yes. We ask people to take the greatest of care and that's the principal piece of advice that I would say to people Holiday plans can take their course but people must exercise great care and of course when they are going to areas of the country which may have for example a lesser prevalence of Coronavirus to be respectful of the fact that we don't want to be in any way responsible for the spread of the virus in other communities." 

 

 

How can I be sure that the parks are safe?

Wood Leisure Holiday Parks have been accredited as ‘We’re Good to Go’. This is a UK-wide industry standard lets you know that we've implemented the Government's Covid-19 reopening advice and put clear cleaning and safety processes in place for your peace of mind.

In addition to this we are:

  • Removing all non-essential items from your self-catering accommodation.
  • Training our teams to ensure you have quality of cleanliness and service throughout your stay.
  • Providing cleaning products and hand soap/sanitiser throughout the park and in your accommodation.
  • We have closed our receptions to reduce contact and have implemented a virtual check-in process.

Can I book self-catering accommodation?

Bookings are now being taken for a minimum of two nights. If you are booking self-catering accommodation with hot tubs, the minimum is three nights. Please adhere to government guidelines applicable to you, your location, your destination and the make-up of your party.

Can I make a touring booking?

Bookings are now being taken for short stay touring for a minimum of two nights. You must be able to use your own toilet and shower facilities as communal toilets, showers and family bathrooms remain closed. Please note all touring bookings should be made online at 14 hours prior to your arrival. Please adhere to government guidelines applicable to you, your location, your destination and the make-up of your party.

Can I book a tent pitch?

No, sorry. We are currently closed to camping. This is unlikely to change until the start of the 2021 season.

Can I book glamping?

As our toilet and shower blocks remain closed, we are currently only accepting bookings for our larger glamping pods that have ensuite facilities.

What park facilities are open?

  • All communal toilets, showers and family bathrooms remain closed.
  • Laundry and chemical toilet facilities are open.
  • Receptions remain closed and we are operating a contactless check in.
  • At Corriefodly Holiday Park – all indoor facilities including the Woodside Lounge Bar, games room; soft play and play area remain closed.
  • At Campsie Glen Holiday Park the swimming pool area, games room, lounge bar and bistro remain closed. We are however offering a takeaway food and drink service.

Are the bars and bistros open?

At Corriefodly Holiday Park the Woodside Lounge Bar will remain closed for the remainder of 2020/21 season.

At Campsie Glen Holiday Park the lounge bar and bistro remain closed for the remainder of 2020/21 season. We are however offering a takeaway service of all the usual bistro favourites.

Takeaway food and drinks are available on Fridays (5pm - 9pm) and Saturdays (4pm - 9pm) until end of October.

Menu and booking details

What happens if the park closes due to Covid-19?

If we close due to Covid-19, you’ll be able to move your self-catering or touring booking or get a credit note. T&Cs apply.

I think my booking may be affected by new government one household restrictions. What should I do?

The current Scottish Government one household restriction in private households, also applies to self-catering properties. This means that only people in your households can stay in our self-catering accommodation. If you are due to arrive with us before Friday 16th October and there is more than one household staying in your self-catering accommodation, the options open to you are:

  • Change the make-up of the parties associated with your affected booking, to one household.
  • You can move your booking to the same dates in 2021, for no additional charge.
  • We can move your booking to an alternative date of your choice. Please note that due to seasonal pricing, there may be an increase in the booking price.
  • We can issue you with a credit note to the value of your booking. Credit notes must be redeemed by 31 December 2021 and can be used at any of our six holiday parks. Your credit note is non-transferable and will be issued to the name on the current booking.

What happens if I am affected by regional Covid-19 lockdowns and restrictions?

Government legislation on COVID-19 changes frequently. Before you travel, you need to ensure you have checked and understood the relevant legislation and guidance that is applicable to you, your location, your destination and the make-up of your party.

The current Scottish Government one household restriction in private households, also applies to self-catering properties. This means that only people in your households can stay in our self-catering accommodation. If you are due to arrive with us before Friday 16th October and there is more than one household staying in your self-catering accommodation, the options open to you are:

  • Change the make-up of the parties associated with your affected booking, to one household.
  • You can move your booking to the same dates in 2021, for no additional charge.
  • We can move your booking to an alternative date of your choice. Please note that due to seasonal pricing, there may be an increase in the booking price.
  • We can issue you with a credit note to the value of your booking. Credit notes must be redeemed by 31 December 2021 and can be used at any of our six holiday parks. Your credit note is non-transferable and will be issued to the name on the current booking.

Request to amend my booking

Displaying Symptoms of Covid-19?>

If you are displaying symptoms of Covid-19, the current advice is to be tested as soon as possible. Following a test, the conditions below apply based on your results:

 

Positive Test – If you test positive for COVID-19 and can evidence this, and your required self-isolation period covers your booking dates, the options open to you are:

  • If it is more than four weeks before you are due to stay you can cancel your existing affected booking and request a credit note so that you can make a new booking for a later date.
  • If it is less than four weeks before you are due to travel, you should claim our Booking Protect insurance if you took that out or via your own travel insurance.

 

Negative Test – If you test negative, our normal terms & conditions will apply and a doctor’s note would be required for any illness. The options open to you are:

  • If it is more than four weeks before you are due to stay you can cancel your existing affected booking and request a credit note so that you can make a new booking for a later date.
  • If it is less than four weeks before you are due to travel you should claim via your travel insurance.

 

High Risk Individuals – If you’re in a high-risk group and were not aware of this at the time of booking, and you later receive a doctor’s note instructing you not to travel to a certain area then the options open to you are:

  • If it is more than four weeks before you are due to stay you can cancel your existing affected booking and request a credit note so that you can make a new booking for a later date.
  • If it is less than four weeks before you are due to travel you should claim via your travel insurance.

 

Track & Trace and Require Self Isolation – If a member of your immediate family tests positive and you’re required to self-isolate and can evidence this then the options open to you are:

  • If it is more than four weeks before you are due to stay you can cancel your existing affected booking and request a credit note so that you can make a new booking for a later date.
  • If it is less than four weeks before you are due to travel you should claim via your travel insurance.

Request to amend my booking

How much of a deposit is required?

Self-Catering Bookings: When you make a booking we require an initial non-refundable deposit of £50 per week booked in order to confirm the booking. The balance is due 4 weeks prior to your holiday start date (Please note, no reminder will be sent). If you make your booking within 4 weeks of the start date, we will require full payment for your holiday at the time of booking. If the balance of your payment is not received 4 weeks prior to the start of your holiday we will assume that you no longer require the accommodation and we reserve the right to cancel/re-let it.

Ensuite Glamping Bookings: We require an initial non-refundable deposit of the 30% of the total booking to confirm the booking. The balance is then due no later than 4 weeks prior to your holiday start date (Please note, no reminder will be sent). If you make your booking within 4 weeks of the start date, we will require full payment at the time of booking. If the balance of your payment is not received 4 weeks prior to the start of your holiday we will assume that you no longer require the accommodation and we reserve the right to cancel/re-let it.

Touring Bookings: We require an initial non-refundable deposit of £30 to confirm your booking. The balance is then payable 7 days prior to your holiday start date. We will email you a reminder to pay the balance. A payment link will be emailed.

When is my balance due on my booking?

Self -Catering Bookings: Balances are due to 4 weeks prior to arrival date. For bookings arriving in 2020, if you are unable to commit to paying your balance when it is due, we are offering to move deposits to a future date in 2020 or 2021 - please fill in the following online form to transfer your booking https://www.woodleisure.co.uk/request-amend-booking

Touring Bookings: Your balance is payable 7 days prior to your holiday start date. A payment link will be emailed.

Can I amend my booking with you?

We appreciate the need for greater flexibility during this period of uncertainty. For all new bookings made from 1st May with an arrival date within 2020, customers will be able to rearrange their holiday once to a future date in 2020 or 2021 free of charge (Please note depending on dates selected there may be an increase in booking price due to seasonal pricing). Amendments to the booking must be made at least 4 weeks prior to arrival date and by completing our online form.

If you are unsure of what date you want to move your booking to, we can issue you with a credit note (please note bookings must be made using the credit note no later than 31st December 2020 and can be used for bookings in 2020 or 2021).

Can I get a refund if I have to cancel my booking?

We recommend that you take out insurance cover for your holiday, as once you have paid your deposit you have entered into a contract and are liable for the full holiday cost, even in the event of cancellation.

For the foreseeable future, we are taking a more flexible approach when it comes to transferring or moving your booking to alternative dates for touring and self-catering. However, if you wish to cancel your holiday completely, please confirm your cancellation in writing by email.

For Self-Catering please email reservations@woodleisure.co.uk

For Touring please email touring@woodleisure.co.uk

We will take each cancellation on an individual basis and will consider full or partial refunds where;

  1. The Government has reinforced lockdown and our parks have to close. In this instance, customers who have paid deposits or full payments will be refunded.
  2. You are travelling from out with the UK
  3. You are at 'high risk' and have to shield due to the pandemic (proof of letter from your GP must be provided)
  4. In the event of a localised Government lockdown with instructions for no non-essential travel, you will be offered the chance to move/amend your booking or receive a credit note.

If a refund agreement is reached, monies will be refunded within 1 week of your arrival date. 

 

Socialise with us

Follow us online for news, reviews and special offers:

Find us on Facebook | Wood Leisure Holiday Parks Find us on Twitter | Wood Leisure Holiday Parks Find Our Parks on Tripadvisor | Wood Leisure Find Us On Instagram | Wood Leisure icon-youtube.png