Owners’ Club

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Covid-19 FAQs - Book with Confidence

Last updated: 17 March 2021

Following on from the First Ministers Announcement, we can confirm we will be able to welcome back our holiday home owners, tourers and guests staying in our self-catering accommodation from 26th April.  

Only one household per accommodation as per Government guidelines. Indicative dates from the Scottish Government state that four people from two households may be able to meet indoors from 17 May and if we move into Level 1 in June the number may be increased to six people from three households.

All communal showers/toilets are also due to reopen from this date, with further details to follow on these and our other park facilities.

We are very much looking forward to welcoming you all back – we have missed you! 

Link to Covid Restrictions Postcode Checker

How can I be sure that the parks are safe?

Wood Leisure Holiday Parks have been accredited as ‘We’re Good to Go’. This is a UK-wide industry standard, letting you you know that we've implemented the Government's Covid-19 reopening advice and put clear cleaning and safety processes in place for your peace of mind.

In addition to this we are:

  • Removing all non-essential items from your self-catering accommodation.
  • Training our teams to ensure you have quality of cleanliness and service throughout your stay.
  • Providing cleaning products and hand soap/sanitiser throughout the park and in your accommodation.
  • We have closed our receptions to reduce contact and have implemented a virtual check-in process.

Can I book self-catering accommodation?

Bookings for self-catering, including ensuite glamping are now being taken from 26th April, subject to government guidelines. Please adhere to government guidelines applicable to you, your location, your destination and the make-up of your party.

Can I make a touring booking?

Touring bookings are now being taken from 26th April. All communal showers/toilets are also due to reopen from this date. Please adhere to government guidelines applicable to you, your location, your destination and the make-up of your party.

Can I book a tent pitch?

We are now taking camping bookings at Campsie Glen, Callander Woods and Deeside from 26th April for a minimum of 2 nights. All communal showers/toilets are also due to reopen from this date.

Can I book glamping?

We are now taking glamping bookings from 26th April for a minimum of 2 nights. All communal showers/toilets are also due to reopen from this date.

What park facilities are open?

  • All communal toilets and showers are closed and will reopen in line with government guidelines.
  • Laundry and chemical toilet facilities are closed and will reopen in line with government guidelines.
  • Receptions remain closed and we are operating a contactless check in.
  • At Corriefodly Holiday Park – all indoor facilities including the Woodside Lounge Bar, games room; soft play and play area remain closed and will reopen in line with government guidelines being lifted. 
  • At Campsie Glen Holiday Park the swimming pool area, games room, lounge bar and bistro remain closed and will reopen in line with government guidelines being lifted.

Are the bars and bistros open?

The Woodside bar at Corriefodly will be open indoors from Friday 21st May. The bar & bistro at Campsie Glen will reopen from Friday 30th April for outdoor table service of food (takeaway style) and drinks. Payment will be by card only. We are due to reopen our indoor seating from Friday 21st May. 

What happens if the park closes due to Covid-19?

If we close due to Covid-19, you’ll be able to move your self-catering or touring booking, get a credit note or get a refund.

My booking is affected by the government one household restrictions. What should I do?

The current Scottish Government one household restriction in private households also applies to self-catering properties. This means that only people in your households can stay in our self-catering accommodation. If you are affected, the options open to you are:

  • Change the make-up of the parties associated with your affected booking, to one household.
  • Alter the type of accommodation which you have booked i.e. downsize or upgrade (charges may apply)
  • You can move your booking to the same dates in 2022, for no additional charge.
  • We can move your booking to an alternative date of your choice. Please note that due to seasonal pricing, there may be an increase in the booking price.
  • We can issue you with a credit note to the value of your booking. Credit notes must be redeemed by 31 December 2021 and can be used at any of our six holiday parks.
  • Your credit note is non-transferable and will be issued to the name on the current booking.
  • Consider transferring your current booking to another Wood Leisure Park
Request to amend my booking

What happens if I am affected by regional Covid-19 lockdowns and restrictions?

Government legislation on COVID-19 changes frequently. Before you travel, you need to ensure you have checked and understood the relevant legislation and guidance that is applicable to you, your location, your destination and the make-up of your party.

The current Scottish Government one household restriction in private households also applies to self-catering properties. This means that only people in your households can stay in our self-catering accommodation. If you are affected, the options open to you are:

  • Change the make-up of the parties associated with your affected booking, to one household.
  • Consider transferring your current booking to another Wood Leisure Park
  • You can move your booking to the same dates in 2021, for no additional charge.
  • We can move your booking to an alternative date of your choice. Please note that due to seasonal pricing, there may be an increase in the booking price.
  • We can issue you with a credit note to the value of your booking. Credit notes must be redeemed by 31 December 2021 and can be used at any of our six holiday parks. Your credit note is non-transferable and will be issued to the name on the current booking.
  • Alter the type of accommodation which you have booked i.e. downsize or upgrade (charges may apply)

Request to amend my booking

Displaying Symptoms of Covid-19?>

If you are displaying symptoms of Covid-19, the current advice is to be tested as soon as possible. Following a test, the conditions below apply based on your results:

 

Positive Test – If you test positive for COVID-19 and can evidence this, and your required self-isolation period covers your booking dates, the options open to you are:

  • If it is more than four weeks before you are due to stay you can cancel your existing affected booking and request a credit note so that you can make a new booking for a later date.
  • If it is less than four weeks before you are due to travel, you should claim our Booking Protect insurance if you took that out or via your own travel insurance.

 

Negative Test – If you test negative, our normal terms & conditions will apply and a doctor’s note would be required for any illness. The options open to you are:

  • If it is more than four weeks before you are due to stay you can cancel your existing affected booking and request a credit note so that you can make a new booking for a later date.
  • If it is less than four weeks before you are due to travel you should claim via your travel insurance.

 

High Risk Individuals – If you’re in a high-risk group and were not aware of this at the time of booking, and you later receive a doctor’s note instructing you not to travel to a certain area then the options open to you are:

  • If it is more than four weeks before you are due to stay you can cancel your existing affected booking and request a credit note so that you can make a new booking for a later date.
  • If it is less than four weeks before you are due to travel you should claim via your travel insurance.

 

Track & Trace and Require Self Isolation – If a member of your immediate family tests positive and you’re required to self-isolate and can evidence this then the options open to you are:

  • If it is more than four weeks before you are due to stay you can cancel your existing affected booking and request a credit note so that you can make a new booking for a later date.
  • If it is less than four weeks before you are due to travel you should claim via your travel insurance.
Request to amend my booking

What Covid Protection Level are each of the holiday parks in?

  • Lomond Woods Holiday Park - Level 4 moving to Level 3 on 26th April 2021
  • Callander Woods Holiday Park - Level 4 moving to Level 3 on 26th April 2021
  • Campsie Glen Holiday Park - Level 4 moving to Level 3 on 26th April 2021
  • Blairgowrie Holiday Park - Level 4 moving to Level 3 on 26th April 2021
  • Corriefodly Holiday Park - Level 4 moving to Level 3 on 26th April 2021
  • Deeside Holiday Park - Level 4 moving to Level 3 on 26th April 2021

How much of a deposit is required?

Self-Catering Bookings: When you make a booking we require an initial non-refundable deposit of £50 per week booked in order to confirm the booking. The balance is due 4 weeks prior to your holiday start date (Please note, no reminder will be sent). If you make your booking within 4 weeks of the start date, we will require full payment for your holiday at the time of booking. If the balance of your payment is not received 4 weeks prior to the start of your holiday we will assume that you no longer require the accommodation and we reserve the right to cancel/re-let it.

Ensuite Glamping Bookings: We require an initial non-refundable deposit of 30% of the total to confirm the booking. The balance is then due no later than 4 weeks prior to your holiday start date (Please note, no reminder will be sent). If you make your booking within 4 weeks of the start date, we will require full payment at the time of booking. If the balance of your payment is not received 4 weeks prior to the start of your holiday we will assume that you no longer require the accommodation and we reserve the right to cancel/re-let it.

Touring Bookings: We require an initial non-refundable deposit of £30 to confirm your booking. The balance is then payable 7 days prior to your holiday start date. We will email you a reminder to pay the balance. A payment link will be emailed.

When is my balance due on my booking?

Self-Catering Bookings: Balances are due to 4 weeks prior to arrival date. We understand that given the current Covid-19 situation you may not wish to pay your balance and if you choose not to pay then as a gesture of goodwill, we would like to offer you one of the following options:

  • Move your booking to another date in 2020/2021 (price may change due to seasonal pricing)
  • Move to the same equivalent date in 2021 (no additional cost)
  • Receive a credit note
Request to amend my booking
 
Please Note: Once the balance is paid, our standard terms and conditions apply. Should you wish to cancel, any monies paid on your booking are non-refundable and you will need to claim through your own travel insurance.
 

Touring Bookings: Your balance is payable 7 days prior to your holiday start date. A payment link will be emailed.

Can I amend my booking with you?

We appreciate the need for greater flexibility during this period of uncertainty. For all new bookings with an arrival date up to 26 April 2021, customers will be able to rearrange their holiday once to a future date in 2021 free of charge (Please note depending on dates selected there may be an increase in booking price due to seasonal pricing). Amendments to the booking must be made at least 4 weeks prior to arrival date and by completing our online form.

If you are unsure of what date you want to move your booking to, we can issue you with a credit note (please note bookings must be made using the credit note no later than 31st December 2021.

Request to amend my booking
 

Can I get a refund if I have to cancel my booking?

We recommend that you take out insurance cover for your holiday, as once you have paid your deposit you have entered into a contract and are liable for the full holiday cost, even in the event of cancellation.

For the foreseeable future, we are taking a more flexible approach when it comes to transferring or moving your booking to alternative dates for touring and self-catering. However, if you wish to cancel your holiday completely, please confirm your cancellation in writing by email.

For Self-Catering please email reservations@woodleisure.co.uk

For Touring please email touring@woodleisure.co.uk

We will take each cancellation on an individual basis and will consider full or partial refunds where;

  1. The Government has reinforced lockdown and our parks have to close. In this instance, customers who have paid deposits or full payments will be refunded.
  2. You are travelling from out with the UK
  3. You are at 'high risk' and have to shield due to the pandemic (proof of letter from your GP must be provided)
  4. In the event of localised Government restrictions with instructions for no non-essential travel, where you were not aware of the restrictions at the time of booking, you will be offered the chance to move/amend your booking or receive a credit note.

If a refund agreement is reached, the refund will be processed within 10 days, it can then take up to 7 working days to show in your account.

 

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