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New Booking for 2020 - Frequently Asked Questions

Last updated: 19th May 2020

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Can I make a booking with you?

We are currently taking provisional online bookings for self-catering from 4th July and touring and glamping from 3rd August at all our holiday parks. We are still waiting on the Scottish Government to confirm details of the roadmap out of lockdown and once this is known, we will review our opening dates. 

Please Note; All indoor games rooms, swimming pools (Campsie Glen), bars (Corriefodly and Campsie Glen) and bistro (Campsie Glen) will remained closed for the remainder of 2020 until further notice.  The bistro at Campsie Glen may operate a Take Away service for limited hours. 

At present, we are not accepting tent bookings for the remainder of 2020 season but hope to welcome our happy campers back as soon as it's safe for us to do so.

How much of a deposit is required?

Holiday Home Bookings: When you make a booking we require an initial non-refundable deposit of £50 in order to confirm the booking.  The full balance is due 4 weeks prior to your holiday start date (Please note, no reminder will be sent). If you make your booking within 4 weeks of the start date, we will require full payment for your holiday at the time of booking. If the balance of your payment is not received 4 weeks prior to the start of your holiday we will assume that you no longer require the accommodation and we reserve the right to cancel/re-let it.

Touring/Tent: Bookings: When you make a booking we require an initial non-refundable deposit of your first night’s stay (including all extras) in order to confirm the booking. We then require the balance to be paid on arrival. If the balance of your payment is not received by 6pm on the evening of your arrival, we will assume that you no longer require the pitch and we reserve the right to re-let it (unless prior arrangements have been made).

Pod Bookings: When you make a booking we require an initial non-refundable deposit of the 30% of the total booking to confirm the booking. We then require the full payment no later than 4 weeks prior to your holiday start date (Please note, no reminder will be sent). If you make your booking within 4 weeks of the start date, we will require full payment for your holiday at the time of booking. If the balance of your payment is not received 4 weeks prior to the start of your holiday we will assume that you no longer require the accommodation and we reserve the right to cancel/re-let it.

When is my balance due on my booking?

Balances are due to 4 weeks prior to arrival date.  For bookings arriving in 2020, if you are unable to commit to paying your balance when it is due, we are offering to move deposits to a future date in 2020 or 2021 - please fill in the following online form to transfer your bookinghttps://www.woodleisure.co.uk/request-amend-booking

Can I amend my booking with you?

As we are unsure of an exact date for the re-opening of tourism businesses in Scotland at present, we appreciate the need for greater flexibility.  For all new bookings made from 1st May with an arrival date within 2020, customers will be able to rearrange their holiday once to a future date in 2020 or 2021 free of charge (Please note depending on dates selected there may be an increase in booking price due to seasonal pricing).  Amendments to the booking must be made at least 4 weeks prior to arrival date and by completing our online form.

If you are unsure of what date you want to move your booking to, we can issue you with a credit note (please note bookings must be made using the credit note no later than 31st December 2020 and can be used for bookings in 2020 or 2021).

Can I get a refund if I have to cancel my booking?

We recommend that you take out insurance cover for your holiday, as once you have paid your deposit you have entered into a contract and are liable for the full holiday cost, even in the event of cancellation.

For the foreseeable future, we are taking a more flexible approach when it comes to transferring or moving your booking to alternative dates.  However, If you wish to cancel your holiday completely, please contact our Reservations Team and confirm your cancellation in writing by email to reservations@woodleisure.co.uk. We will take each cancellation on an individual basis and will consider full or partial refunds where;

1. The Government has reinforced lockdown and our parks have to close.  In this instance, customers who have paid deposits or full payments will be refunded.

2. You are travelling from out with the UK

3. You are at 'high risk' and have to shield due to the pandemic (proof of letter from your GP must be provided)

If a refund agreement is reached, monies will be refunded within 1 week of your arrival date.

What steps have you taken to ensure the safety of your guests?

 Our holiday parks are located in beautiful areas of Scotland and provide ample outdoor space and fresh air for all our guests.  The majority of our accommodation all have self contained individual facilities, spacious outdoor areas and adequate space between each accommodation allowing our guests to socially distance effectively.  With parking alongside and remote assistance available for any queries, you can enjoy a relaxed break with your family.  

Steps are being taken to provide guests with a remote check in option and our security and CCTV systems are being upgraded to facilitate this while ensuring guests feel secure and relaxed during their stay with us.

Cleaning procedures in all accommodation and across all communal areas of the parks have been adapted and enhanced and extra training will be provided to our teams to ensure these standards are met and maintained.

 

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