Book with Total Confidence
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Can I make a booking with you?
Self-Catering Bookings including en-suite glamping
Bookings can be made for self-catering from 10th July at all of our holiday parks. We are currently taking a 3 night minimum stay in our self-catering accommodation and weekly bookings only in our hot tub accommodation and 4 bedroom lodges.
Touring, Pods and Tents
We are currently offering seasonal pitches (using own facilities) from the 10th July and monthly pitches from 1st August. For more information on prices, please complete our online form - https://www.woodleisure.co.uk/availability-booking/tourers/touring-form
At present, we are not taking any new nightly touring, pod or tent bookings for 2020.
Please Note; All communal toilets, showers and family bathrooms will remain closed until further notice. Receptions on parks will remain closed and we will operate a contactless check in. All indoor games rooms, swimming pools (Campsie Glen), bars (Corriefodly and Campsie Glen) and bistro (Campsie Glen) will remain closed for the remainder of 2020 until further notice. The bistro at Campsie Glen may operate a Take Away service for limited hours.
How much of a deposit is required?
Holiday Home Bookings: When you make a booking we require an initial non-refundable deposit of £50 in order to confirm the booking. The full balance is due 4 weeks prior to your holiday start date (Please note, no reminder will be sent). If you make your booking within 4 weeks of the start date, we will require full payment for your holiday at the time of booking. If the balance of your payment is not received 4 weeks prior to the start of your holiday we will assume that you no longer require the accommodation and we reserve the right to cancel/re-let it.
Glamping (en-suite): When you make a booking we require an initial non-refundable deposit of the 30% of the total booking to confirm the booking. We then require the full payment no later than 4 weeks prior to your holiday start date (Please note, no reminder will be sent). If you make your booking within 4 weeks of the start date, we will require full payment for your holiday at the time of booking. If the balance of your payment is not received 4 weeks prior to the start of your holiday we will assume that you no longer require the accommodation and we reserve the right to cancel/re-let it.
When is my balance due on my booking?
Balances are due to 4 weeks prior to arrival date. For bookings arriving in 2020, if you are unable to commit to paying your balance when it is due, we are offering to move deposits to a future date in 2020 or 2021 - please fill in the following online form to transfer your booking https://www.woodleisure.co.uk/request-amend-booking
Can I amend my booking with you?
We have been given a provisional opening date from the Scottish Government of 3rd July however, we appreciate the need for greater flexibility during this period of uncertainty. For all new bookings made from 1st May with an arrival date within 2020, customers will be able to rearrange their holiday once to a future date in 2020 or 2021 free of charge (Please note depending on dates selected there may be an increase in booking price due to seasonal pricing). Amendments to the booking must be made at least 4 weeks prior to arrival date and by completing our online form.
If you are unsure of what date you want to move your booking to, we can issue you with a credit note (please note bookings must be made using the credit note no later than 31st December 2020 and can be used for bookings in 2020 or 2021).
Can I get a refund if I have to cancel my booking?
We recommend that you take out insurance cover for your holiday, as once you have paid your deposit you have entered into a contract and are liable for the full holiday cost, even in the event of cancellation.
For the foreseeable future, we are taking a more flexible approach when it comes to transferring or moving your booking to alternative dates. However, If you wish to cancel your holiday completely, please contact our Reservations Team and confirm your cancellation in writing by email to email@example.com. We will take each cancellation on an individual basis and will consider full or partial refunds where;
1. The Government has reinforced lockdown and our parks have to close. In this instance, customers who have paid deposits or full payments will be refunded.
2. You are travelling from out with the UK
3. You are at 'high risk' and have to shield due to the pandemic (proof of letter from your GP must be provided)
If a refund agreement is reached, monies will be refunded within 1 week of your arrival date.